Position located in Dunston, Stafford.
Technical Customer Service &
Development Manager
Home Based, UK
Duties, Accountability and Responsibility:
- Support existing customer technical enquiries.
- Support potential new customers' technical enquiries..
- Support all processing trials including injection moulding, extrusion and blow moulding.
- To manage the UK's Technical Inquiry process.
- Liaise with EMS Application Development Centre engineers.
- Actively promote and manage technical aspect of customer projects from concept to commercialisation – commercial activities to be handled by the sales team.
- Handle and process any quality complaints.
- To be able to present and support customer training days, webinars as well as any internal training.
- To attend trade shows supporting the sales team as required.
- Maintenance of Technical services equipment (routine servicing and replacement)
Knowledge and Educational Level:
- Preferably educated to HNC/HND or above in a relevant subject i.e. polymer or materials science
- Relevant experience in the plastics industry.
- Ability to interpret and explain MoldFlow analysis results is preferred.
- Ability to understand and explain FEA results would be desirable.
- Strong understanding of the injection moulding process and extrusion process.
- Good understanding of mechanical properties and the relevance these have on product design.
- Good understanding of design principles for polymers.
- Good understanding of injection mould tool construction.
- Knowledge of the industry and markets, detailed know-how of products, applications, competitive materials and competitors.
- Excellent communication and social skills.
Required Level of Experience
- Minimum of 5 years relevant experience in the field of technical moulding and/or application development.
- Analytical with good judgement, business sense and problem solving skills.
- A strong ability to identify customers’ needs and be persuasive when presenting ideas.
- A team player able to work independently.
- Relationship builder with good social and networking skills.
- Structured worker with good time management and project management ability.
- Full clean driving license
- The ability to travel both within the UK, Ireland and Nordic regions.
Competitive benefits and compensation package.
Please send your resume by mail or e-mail to:
Human Resources
EMS-CHEMIE (UK) Ltd.
Barn 4C
Dunston Business Village
Dunston, Stafford, ST18 9AB
Tel. +44 (0) 1785 283 739
[email protected]