Position located in Dunston, Stafford.

Technical Customer Service &
Development Manager

Home Based, UK

Duties, Accountability and Responsibility:

• Support existing customer technical enquiries.
• Support potential new customers' technical enquiries..
• Support all processing trials including injection moulding, extrusion and blow moulding.
• To manage the UK's Technical Inquiry process.
• Liaise with EMS Application Development Centre engineers.
• Actively promote and manage technical aspect of customer projects from concept to commercialisation – commercial activities to be handled by the sales team.
• Handle and process any quality complaints.
• To be able to present and support customer training days, webinars as well as any internal training.
• To attend trade shows supporting the sales team as required.
• Maintenance of Technical services equipment (routine servicing and replacement)

  Knowledge and Educational Level:

• Preferably educated to HNC/HND or above in a relevant subject i.e. polymer or materials science
• Relevant experience in the plastics industry.
• Ability to interpret and explain MoldFlow analysis results is preferred.
• Ability to understand and explain FEA results would be desirable.
• Strong understanding of the injection moulding process and extrusion process.
• Good understanding of mechanical properties and the relevance these have on product design.
• Good understanding of design principles for polymers.
• Good understanding of injection mould tool construction.
• Knowledge of the industry and markets, detailed know-how of products, applications, competitive materials and competitors.
• Excellent communication and social skills.

Required Level of Experience

• Minimum of 5 years relevant experience in the field of technical moulding and/or application development.
• Analytical with good judgement, business sense and problem solving skills.
• A strong ability to identify customers’ needs and be persuasive when presenting ideas.
• A team player able to work independently.
• Relationship builder with good social and networking skills.
• Structured worker with good time management and project management ability.
• Full clean driving license
• The ability to travel both within the UK, Ireland and Nordic regions.

Competitive benefits and compensation package.

Please send your resume by mail or e-mail to: