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Position located in Dunston, Stafford.

Technical Customer Service &
Development Manager

Home Based, UK

Duties, Accountability and Responsibility:

  • Support existing customer technical enquiries.
  • Support potential new customers' technical enquiries..
  • Support all processing trials including injection moulding, extrusion and blow moulding.
  • To manage the UK's Technical Inquiry process.
  • Liaise with EMS Application Development Centre engineers.
  • Actively promote and manage technical aspect of customer projects from concept to commercialisation – commercial activities to be handled by the sales team.
  • Handle and process any quality complaints.
  • To be able to present and support customer training days, webinars as well as any internal training.
  • To attend trade shows supporting the sales team as required.
  • Maintenance of Technical services equipment (routine servicing and replacement)

    Knowledge and Educational Level:

  • Preferably educated to HNC/HND or above in a relevant subject i.e. polymer or materials science
  • Relevant experience in the plastics industry.
  • Ability to interpret and explain MoldFlow analysis results is preferred.
  • Ability to understand and explain FEA results would be desirable.
  • Strong understanding of the injection moulding process and extrusion process.
  • Good understanding of mechanical properties and the relevance these have on product design.
  • Good understanding of design principles for polymers.
  • Good understanding of injection mould tool construction.
  • Knowledge of the industry and markets, detailed know-how of products, applications, competitive materials and competitors.
  • Excellent communication and social skills.

Required Level of Experience

  • Minimum of 5 years relevant experience in the field of technical moulding and/or application development.
  • Analytical with good judgement, business sense and problem solving skills.
  • A strong ability to identify customers’ needs and be persuasive when presenting ideas.
  • A team player able to work independently.
  • Relationship builder with good social and networking skills.
  • Structured worker with good time management and project management ability.
  • Full clean driving license
  • The ability to travel both within the UK, Ireland and Nordic regions.

Competitive benefits and compensation package.

Please send your resume by mail or e-mail to:

Human Resources
Barn 4C
Dunston Business Village
Dunston, Stafford, ST18 9AB

Tel. +44 (0) 1785 283 739
[email protected]


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